Legal
Privacy Policy
Last updated: May 2026
1. Information We Collect
When you create an account or use BatchWorks, we may collect the following information:
- Account details such as your name, email address, and organisation name.
- Usage data including pages visited, features used, and session duration.
- Business data you enter into the platform, such as products, recipes, inventory records, and contact information.
- Payment information processed securely through our third-party billing provider (Stripe). We do not store card details on our servers.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the BatchWorks platform.
- Authenticate your identity and manage access within your organisation.
- Process transactions and send related communications.
- Respond to support requests and communicate product updates.
- Monitor platform performance, security, and reliability.
3. Data Sharing
We do not sell your personal information. We may share data with trusted third parties only as needed to operate the service:
- Infrastructure providers (hosting, database, and authentication services).
- Payment processors for billing and subscription management.
- Third-party integrations you explicitly connect (e.g. Xero, MYOB).
4. Data Retention
We retain your data for as long as your account is active or as needed to provide the service. If you close your account, we will delete or anonymise your data within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes.
5. Cookies
BatchWorks uses essential cookies to maintain your session and authentication state. We do not use third-party advertising or tracking cookies.
6. Your Rights
You have the right to access, correct, or request deletion of your personal data. To make a request, contact us at jarred@jetworks.ai.
7. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via the platform or email. Continued use of BatchWorks after changes take effect constitutes acceptance of the revised policy.
8. Contact
If you have questions about this Privacy Policy, please contact us at jarred@jetworks.ai.